Digital transformation services

Enterprise Service Management

Enterprise service management (ESM) applies the proven practices of IT service management (ITSM) to every team that serves employees and customers, including HR, facilities, finance and legal. OG Phoenix modernises service management on ServiceNow so that requests are faster for users, easier for agents, and measured end to end across the enterprise.

What we do

• ServiceNow implementation planning, partner selection and delivery oversight
• Recovery of stalled or under-performing ServiceNow implementations
• Process design for incident, request, change, problem and knowledge management
• Extending service management beyond IT to HR, facilities, finance and other shared services
• One enterprise service catalogue and self-service portal for employees
• CMDB health, data quality and service mapping
• SLA, reporting and dashboard design that leaders actually use

What you get

A modern, enterprise-wide service platform that matches how your organisation works, with one front door for employees, clean data, simpler processes and reporting you can trust.

A good fit if

You are planning a ServiceNow roll-out, want to extend it beyond IT, or already have one but adoption, data quality or value has fallen short of the business case.

IT Strategy and Transformation Roadmap

Digital transformation strategy is the work of deciding what to change in your IT operation, in what order, and why. OG Phoenix produces an evidence-based assessment and a phased, costed roadmap that leadership can approve and delivery teams can execute.

What we do

• Current-state assessment of IT processes, platforms, data quality, contracts and team capability
• Maturity benchmarking against ITIL 4 practices
• Target operating model and target architecture
• Business case with costs, benefits and risks set out clearly
• Phased roadmap with quick wins, dependencies and owners

What you get

A board-ready roadmap, a prioritised list of initiatives, and a clear view of what success looks like at 90 days, 6 months and 12 months.

A good fit if

You know IT needs to change but competing opinions, vendor pitches and limited budget make it hard to decide where to start.

Automation and AI

Intelligent automation combines workflow automation with AI to remove repetitive, rules-based work. OG Phoenix identifies where automation and Generative AI will save real time in IT and business operations, then builds governed solutions that your team can own.

What we do

• Automation opportunity assessment with effort-versus-value scoring
• Workflow automation using ServiceNow, n8n and API integrations
• Generative AI use cases such as ticket triage, knowledge search and document drafting
• Retrieval-augmented generation (RAG) assistants grounded in your own documents
• AI governance: data privacy, human review and acceptable-use guidelines

What you get

Working automations that remove manual effort, a pipeline of further opportunities, and guard rails that keep AI use safe and auditable.

A good fit if

Your teams spend hours on copy-paste work between systems, or leadership wants a practical AI plan rather than another pilot that goes nowhere.

Programme Leadership

Programme leadership means running the many projects inside a transformation as one coordinated effort, with a single plan, budget and set of risks. OG Phoenix provides experienced interim programme managers, sets up PMOs, and turns around programmes that have stalled.

What we do

• Interim programme and transformation management
• PMO set-up: governance, reporting cadence, RAID management and benefits tracking
• Programme health checks and recovery plans
• Vendor and system integrator management
• Stakeholder engagement and organisational change management

What you get

A programme with a credible plan, honest status reporting and a leadership team that knows exactly where things stand.

A good fit if

A transformation is behind schedule or over budget, or you need senior programme leadership quickly without a long recruitment cycle.

Strategic IT Asset Management

IT asset management (ITAM) tracks every hardware and software asset across its life, from purchase to disposal. Too often it stops at keeping an inventory. OG Phoenix turns ITAM into a strategic, value-driven business capability: one that cuts licence waste, reduces audit risk, and gives finance and leadership the data to make better technology investment decisions.

What we do

• ITAM and SAM programme design, policies and governance
• Hardware asset lifecycle: procurement, deployment, refresh and secure disposal
• Software licence position, entitlement reconciliation and audit readiness
• Optimisation of unused, duplicate and over-specified licences and subscriptions
• ServiceNow HAM and SAM implementation and data integration
• Asset data linked to cost, risk and contracts, so ITAM informs budgeting and investment decisions

What you get

A reliable asset register, a defensible licence position, and a repeatable process for renewals and vendor audits.

A good fit if

Software spend is rising, a vendor audit is coming, or nobody can say with confidence how many devices and licences you own.